Please read these Terms of Service carefully before using the Neroxy website or engaging our services. These terms govern your relationship with Neroxy and constitute a legally binding agreement.
By accessing our website or engaging Neroxy for services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, clients, and others who access or use our services.
Neroxy provides digital marketing and creative services including web design and development, brand identity, social media management, SEO and content marketing, motion graphics and video production, AI and automation, virtual assistant services, and admin and business support.
The specific scope, deliverables, timeline, and pricing for your engagement will be set out in a separate Service Agreement or Statement of Work signed by both parties. These Terms of Service govern all engagements unless explicitly superseded by a signed agreement.
Fees for our services are as set out in your Service Agreement or as listed on our Pricing page. Unless otherwise agreed, monthly retainers are billed in advance at the start of each billing period. One-time project fees are typically split 50% upfront and 50% upon completion or at agreed milestones.
Payment is due within 14 days of invoice. Late payments may incur interest at 1.5% per month on the outstanding balance. We reserve the right to suspend services for accounts overdue by more than 30 days.
All prices are in USD unless otherwise stated. You are responsible for any applicable taxes, duties, or levies in your jurisdiction.
Upon receipt of full payment, Neroxy assigns to you all intellectual property rights in the final deliverables created specifically for your project, including designs, copy, and custom code.
Neroxy retains ownership of all preliminary work, concepts, and materials not included in the final deliverables, as well as any pre-existing tools, frameworks, templates, or proprietary processes used in delivering the services.
You grant Neroxy a non-exclusive, royalty-free licence to use, display, and reproduce your name, logo, and project results for portfolio, case study, and marketing purposes, unless you request otherwise in writing.
Both parties agree to keep confidential any proprietary or sensitive information shared in the course of the engagement. This obligation survives termination of the agreement for a period of two years.
Confidentiality obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law.
Monthly retainers may be cancelled with 30 days written notice. No refunds are issued for the current billing period upon cancellation.
For project-based work, deposits are non-refundable once work has commenced. If a project is cancelled mid-way by the client, fees are due for all work completed to date.
If Neroxy is unable to deliver services due to our own fault, we will provide a pro-rated refund for the undelivered portion.
You agree to provide timely feedback, approvals, and all content, assets, and access required for us to deliver services. Delays caused by late client input may affect timelines and are not the responsibility of Neroxy.
You represent that all materials you provide to us are legally owned or licensed by you, and do not infringe any third-party rights.
To the maximum extent permitted by law, Neroxy's total liability for any claim arising out of or related to these terms or our services shall not exceed the total fees paid by you in the 3 months preceding the claim.
Neroxy is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.
We do not guarantee specific results from our services, including but not limited to ranking positions, follower growth, conversion rates, or revenue outcomes.
We warrant that our services will be performed with reasonable skill and care. All other warranties, express or implied, are disclaimed to the fullest extent permitted by law.
Our website and its content are provided 'as is' without warranty of any kind. We do not warrant that the website will be error-free or uninterrupted.
These terms are governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with these terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration.
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated 'Last Updated' date. Continued use of our services following any changes constitutes acceptance of the revised terms.
For questions about these Terms of Service, please contact us at: contact@neroxy.com